Cancellation & Refund Policy

1. Overview

At ASTRO9 (operated by Satyam Tripathi), we strive to provide high-quality, personalized Vedic astrology and numerology guidance. We understand that unforeseen situations may arise where you need to reschedule or cancel your booked appointment. This Cancellation & Refund Policy outlines the terms governing cancellations, rescheduling, and refund requests in accordance with payment gateway guidelines (including Razorpay).

2. Appointment Cancellation Policy

• Cancellation before 12 hours: If you request cancellation at least 12 hours before your scheduled consultation slot, you are eligible for a 100% full refund (or free rescheduling to an available slot of your choice).
• Cancellation within 12 hours: If a cancellation is requested less than 12 hours before the appointment, preparation of your birth chart calculations may have already begun. In such cases, we offer free rescheduling to another suitable date/time instead of a direct cancellation.
• No-Show Policy: If a client fails to attend the scheduled call/chat consultation without prior intimation, the session will be marked as completed. We provide a one-time grace rescheduling opportunity if requested within 24 hours of the missed slot.

3. Rescheduling Policy

We understand plans can change. You can request to reschedule your consultation at any time up to 2 hours prior to your booked session by sending an email or WhatsApp message with your Booking Reference ID. Rescheduling is complimentary and subject to slot availability.

4. Refund Eligibility Scenarios

A refund is applicable under the following circumstances:

• Cancellation by ASTRO9: In the rare event that ASTRO9 is unable to conduct the session due to illness, emergency, or technical downtime, the client will be offered an immediate priority rescheduling or a 100% full refund.
• Duplicate Payment: If your card or account was charged more than once due to a network or technical error during the transaction, the duplicate amount will be refunded in full upon verification.
• Timely Cancellation: Cancellation requests submitted more than 12 hours prior to the session time.

5. Non-Refundable Scenarios

• Once an astrological or numerological consultation session has taken place and concluded, the consultation fee is non-refundable, as the service and dedicated practitioner time have been completely rendered.
• Astrological and numerological consultations are advisory and spiritual in nature. Outcomes, personal interpretations, or personal disagreements with astrological guidance do not qualify for a refund.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please reach out to us with your booking details:

1. Send an email to astronine.contact@gmail.com with the subject line "Refund Request - [Your Name / Booking ID]".
2. Include your full name, registered phone number, date of payment, transaction ID / Razorpay Payment ID, and reason for the request.
3. Our team will acknowledge and review your request within 24 hours.

7. Refund Processing Method & Timeline

Once your refund is approved:

• The refund will be credited exclusively to the original source of payment (Credit Card, Debit Card, Net Banking, UPI, or Wallet).
• Refund initiation takes place within 24 to 48 business hours of approval.
• Depending on your issuing bank or payment gateway service provider (Razorpay), the amount typically reflects in your statement within 5 to 7 working days.